Regardless of what industry your business operates in the modern workplace requires a reliable and responsive IT infrastructure. Finding IT solutions that fit your companies needs can be time-consuming and frustrating and addressing IT concerns as they come up can take up valuable resources. NTG’s Managed Services offers tailored solutions to meet your company’s unique needs and existing IT infrastructure while serving as a trusted business partner that enables you to focus on what your company does best.
We understand there’s a lot of information out there on IT Managed Services and it can be easy to get caught up or confused by what you read. We’re always happy to pick up the phone and talk to you about IT Managed Services but feel free to take your time and read through an overview of what IT Managed Services are and how they can benefit you and your company.
Network Operations and Security Center
NTG Managed Services
The centerpiece to NTG’s state-of-the-art 10,000 square-foot facility is the Network Operations and Security Center (NOSC). NTG employs a state-of-the-art Network Operations and Security Center (NOSC) to monitor our customer’s networks, desktops and security in real-time; minimizing the operational impact of IT related issues, often catching incidents before they are felt by you, the end user. We develop a customized portal for each Managed Service customer that allows you to see the status of your service tickets and communicate with the engineers and technicians working on your tickets in real time. NTG utilizes industry standard Information Technology Infrastructure Library (ITIL) best practices to IT Service Management. Through this methodology, we are able to provide repeatable, efficient, and predictive services.
Our NOSC monitors our customer’s IT infrastructure 24 hours a day, 7 days a week, 365 days a year and is staffed by a team of IT professionals who are ready to respond to and resolve issues on a moment’s notice. Our team of Engineers and Service Desk Analysts are provided the resources and training needed to obtain industry standard technical certifications and technical training; we invest in our staff to ensure our customers receive the best service and support possible. At NTG you will always have a team of IT professionals looking over your network and a real person to call in case you need to speak with someone.
What is a Managed Service Provider (MSP)?
A Managed Service Provider (MSP) is a company that manages and assumes responsibility for providing a defined set of services to its clients. Most MSPs work off a Service Level Agreement (SLA) that clearly defines what services the MSP provides to the client, how quickly the MSP must respond to and resolve IT incidents, labor rates for work done within and outside the scope of the SLA and reporting/performance metrics between the MSP and the client. The main accomplishments that MSPs are concerned about are:
1) Anything that occurs on the network that can cause a hindrance for a user, must be alerted to the MSPs when or before it occurs. 2) Every alert received by the MSP is important and must be addressed in order to provide customer satisfaction.
Trusted Business Partner
In addition to our NOSC, NTG Managed Services can be viewed as an all-encompassing IT business partner. Our experienced engineers assess your network before we begin managed services to provide an assessment of where your IT infrastructure currently stands and what we would anticipate your needs will be in the future. While acting as your Managed Service provider NTG not only watches over your network but regularly looks for ways to improve your network, desktop or security systems by suggesting the integration of the most up to date hardware, software, practices and procedures. NTG also runs regular reports on the health of your network, which are communicated to key decision makers at your company so you always know how your network is performing.
As a business partner NTG is interested in helping your business run more efficiently and cut down on unexpected expenses. When partnering with a Managed Service Provider you know how much you will be spending on IT, something that’s unknown when dealing with IT related issues as they arise. Companies, on average, experience long term IT-related savings of when deciding to partner with an MSP. These cost-savings can be attributed to proactive maintenance and monitoring of issues that otherwise would interrupt normal business operations, reducing in house labor costs and increased IT infrastructure efficiency and optimization.
While we at NTG believe we employ the best and brightest IT professionals in the industry we’re also proud to stand behind our customer service. When there’s an IT issue you’ll be able to speak with a real person, right away. All of our customers are provided with, and are encouraged to use, our dedicated NOSC phone line, along with our automated Helpdesk ticketing system. We stand behind our commitment to outstanding customer service with our Service Level Agreement which holds us to performance and satisfaction metrics that your company can rely on, we even offer services that include having analysts on-site at your location for weekly walkthroughs!